GENERAL
Order
1) How long does it take to deliver the order?
We try our best to ship your orders as soon as possible. Processing and dispatching an order ideally is done within 24 – 48 hours. However, the date of delivery depends on your PIN code. We do mention a standard delivery date in the order confirmation email.
2) How can I track my order?
Your orders can be conveniently tracked through the Online Tracking Facility on our website under “Track Order” in the My Account section.
3) What happens when the product purchased is out of stock?
We aim to keep stock of all products listed on our website. In case you have made payment for a product that is unavailable, we will communicate the same to you. You could then either substitute your purchase with another product that is available on the website, or the money will be duly refunded.
6) What happens if no one is present to receive the package/shipment, at the address provided?
Our courier partners will make 3 delivery attempts at the address specified by the customer. Beyond this they will inform us about the package, being non-delivered.
7) What are the modes of payment available on the website?
You can make payments via Credit Cards, Debit Cards, UPI, or Net Banking.
You may also choose to pay via Cash on Delivery. In this mode, the payment is made at the time of the delivery of your order. However, the COD facility is available only in India with a nominal service charge.
10) Is it safe to shop online using my Debit card or Credit Card?
All our Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. We use
11) What is the process for making a Cash on Delivery purchase?
It’s simple! You just need to choose the Cash on Delivery option on the Payment page and verify the mobile number by entering the OTP generated. A nominal amount of Rs. 50 would be charged for this service. Once you have placed your order we might give a call to you, along with sending an email or SMS for confirmation.
However, we do not provide COD facility on orders above INR 9999/- only.
16) How can I avoid damage during washing the product?
We request our customers to kindly refer to the washing instructions mentioned on the tag of the product to avoid damage. Our products are made with handpicked delicate fabrics and are advised professional dry cleaning rather than home wash.
17) Is the color of my product exactly the same as I see it on the website?
We have done our best to accurately display the colors of the garments on our website, however the colors you see will also depend on the display settings and resolution of your monitor.
19) How do I place a cancellation request on Manyavar?
An easy cancellation process is available for all our esteemed customers. You can cancel your online order within 24 Hours of order placement. You can mail us at care@vedantfashions.com or can reach out to us via call 1800 120 000 500 (India Customers) & +91 9674373838 (For International Customers).
20) How long does it take to process my refund?
Your refund is estimated to be credited in the account, used for order payment, between 10-14 working days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks and payment gateways.
23) Who are the courier partners of Manyavar?
All of Manyavar orders are shipped from our warehouse in Kolkata, India to the shipping address provided by the customer via our courier partners viz FedEx / Blue Dart/ DTDC/ DHC/ Overnite, Delhivery etc.
General
24) Do I need to create an account before placing an order?
We suggest you to create an account if you wish to place an order. You can simply provide your details like name, user id & password to sign in, provide the shipping address in the second step and select the payment method to place an order.
35) Are Manyavar stores open? Are there any changes in store timings?
We will be reopening some of our Manyavar stores across India (that fall under the Orange and Green zones as per the guidelines set by Govt. of India) starting May 4, 2020 from 10 AM to 6 PM. You can check the operational stores info on this link –
https://www.manyavar.com/get-store-info Besides, our website is always open!
36) Can I contact customer service during this time?
Absolutely! Our customer service team is available 10 AM to 7 PM Monday to Saturday. You may write to us at info@manyavar.com or contact us at toll free number 1800 120 000 500.
37) Will my order and shipment be delayed due to COVID-19?
You may experience temporary delays as a result of the additional safety measures we are taking to help protect our servicing teams. Any delays or changes to your order timing will be communicated via email. You may write to us at info@manyavar.com or contact us at toll free number 1800 120 000 500.
38) Can I cancel my order due to COVID-19?
Yes, you can. If the items have not been shipped, you can cancel your order. Please visit the below section for cancel or exchange policy https://www.manyavar.com/exchange-policy .Also,you can write to us info@manyavar.com or contact us at toll free number 1800 120 000 500 for further details.
40) Which cities are currently serviceable for deliveries?
As per Govt guidelines, we have started delivering only in the zones approved by authorities. Kindly check the serviceability for delivery on the Product detail page itself before checking out your order.