Return Policy
- Products can be returned within 15 days from the date of delivery. Payment Refunds are applicable only in case of damaged product or delivery of incorrect size (size other than that ordered). In all other cases, replacement or eVoucher (1-year validity) is available.
- Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered), or damaged products are received by the customer.
- Exchange is allowed with the same or different products
- Return Intimation: You can either call our Support Number 011-41169006 or Email Us at sales@sultanethnic.com within 15 days from the date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with Customer Support by email.
- Guidelines for a valid return:
- Product & Accessories, if any, should be in original condition
- Tags should be retained and returned
- All products sold on sultanethnic are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.
Cancellation Policy
- An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
- You can cancel an order in easy steps:
- call us on our support Number 0000000
- email us at sales@sultanethnic.com
- Please note that the complete order needs to be canceled. We do not accept Partial order cancellation requests.
- Refund Policy
- Your refund will be initiated by us within 2-3 business days of receiving the refund request and authorization of the refund.
- Your refund is estimated to be credited in the account, used for order payment, between 7-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways, and external couriers (for cheques).
Mode of Refund
- For both canceled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In the case of Cash On Delivery (COD) orders, a refund will be done through NEFT.
- We require product images and tags in the below-mentioned cases:
- A defective product received – Only product image required.
- Wrong product received – Both product & Tag image required.
- The wrong size received – Both product & Tag image required.
- Unhappy with color, i.e. Faded/Blurred – Only product image required.
- Product different from website/doesn’t look the same look same – Only product image required.
- Incomplete order received – Only Tag image is required.